PRIVACY POLICY NO SMUDGE NAMIBIA • WINDHOEK
PRIVACY.
YOUR INFORMATION.
Read the privacy policy No Smudge Namibia uses to explain what we collect, why we use it and how we look after it.
PRIVACY SUMMARY •
PRIVACY POLICY NO SMUDGE NAMIBIA.
No Smudge Namibia mainly collects information that you choose to provide when requesting a quotation or placing an order. You can also contact us if you have questions about your information.
We use that information to respond to you, prepare quotations, provide printing services, manage our business and protect our website.
We do not sell your personal information.ABOUT THIS POLICY •
INTRODUCTION.
This Privacy Policy applies to the No Smudge Namibia website and to personal information processed in connection with enquiries, quotations, orders and general business communication.
In this policy, “No Smudge Namibia”, “we”, “us” and “our” refer to the business operating this website from Windhoek, Namibia.
“You” and “your” refer to website visitors, prospective clients, clients and other people who communicate with us.
We aim to handle personal information responsibly, fairly and securely in accordance with applicable Namibian law and the constitutional right to privacy.
WHAT YOU SHARE •
INFORMATION WE COLLECT.
The information we collect depends on how you interact with No Smudge Namibia.
INFORMATION YOU PROVIDE
When you complete our contact form, request a quotation, send us an email or communicate with us, we may collect:
- Your name and surname.
- Your business or organisation name.
- Your email address and telephone number.
- Your delivery, collection or business address.
- Details about your printing enquiry or order.
- Artwork, logos, photographs or files you provide.
- Messages and correspondence exchanged with us.
INFORMATION COLLECTED AUTOMATICALLY
When you visit the website, limited technical information may be collected automatically by our website, hosting environment, security tools or related services. This may include:
- Your Internet Protocol address.
- Browser and device information.
- The pages you visit.
- The approximate date and time of your visit.
- Referring pages or websites.
- Website performance and security information.
We do not intentionally request sensitive personal information through our general contact form. Please avoid submitting unnecessary confidential or sensitive information.
WHY WE NEED IT •
HOW WE USE PERSONAL INFORMATION.
We may use personal information for the following legitimate business purposes:
ENQUIRIES
To receive, assess and respond to your questions or requests.
QUOTATIONS
To prepare printing quotations using your specifications.
ORDERS
To process, produce, manage and complete accepted orders.
COMMUNICATION
To communicate about artwork, production and collection.
ADMINISTRATION
To maintain business, accounting and transaction records.
SECURITY
To protect the website and investigate technical problems.
We will not sell your personal information. We will not use it for a materially incompatible purpose unless permitted by applicable law or authorised by you.
RESPONSIBLE PROCESSING •
BASIS FOR PROCESSING INFORMATION.
Depending on the circumstances, we may process personal information:
- With your consent, including when you voluntarily submit a contact form.
- To take steps requested by you, including preparing a quotation.
- To perform or manage an agreement with you.
- To comply with a legal or regulatory obligation.
- To pursue a legitimate business interest while appropriately considering your privacy.
Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
WEBSITE TECHNOLOGY •
COOKIES AND SIMILAR TECHNOLOGY.
Cookies are small files that may be stored on your browser or device when you visit a website. They may support essential website functions, security, form functionality, performance and user preferences.
ESSENTIAL COOKIES
These support basic website operation, security, form functionality and session management.
PERFORMANCE-RELATED INFORMATION
Our hosting, caching or security services may process limited technical information to maintain website reliability and performance.
THIRD-PARTY CONTENT
Embedded maps, videos, social-media links or other external services may use their own cookies or similar technology when you interact with them.
You can usually manage or block cookies through your browser settings. Blocking certain cookies may prevent some website features from working correctly.
LIMITED DISCLOSURE •
SHARING PERSONAL INFORMATION.
We may share limited personal information with trusted service providers when reasonably necessary to operate the website or provide our services. These may include:
- Website hosting and maintenance providers.
- Email and communication providers.
- Website security and spam-prevention providers.
- Accountants or professional advisers.
- Couriers or delivery providers when required.
- Authorities where disclosure is legally required.
These parties should receive only the information reasonably required to perform the relevant service and should handle it subject to suitable confidentiality and security arrangements.
PROCESSING OUTSIDE NAMIBIA
Some website, email, hosting, cloud or technical providers may process information using systems located outside Namibia. Where this occurs, we aim to use reputable providers and reasonable safeguards appropriate to the information concerned.
LOOKING AFTER INFORMATION •
SECURITY AND RETENTION.
INFORMATION SECURITY
We take reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet transmission, email message or electronic storage system can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through ordinary email or website forms.
HOW LONG WE RETAIN INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for operational, contractual, accounting, tax, legal or dispute-resolution purposes.
When information is no longer reasonably required, we may delete, destroy or anonymise it, subject to applicable record-retention obligations.
SECURITY INCIDENTS
If we become aware of a security compromise involving personal information, we will assess it and take reasonable action in accordance with applicable legal requirements.
YOUR INFORMATION •
YOUR PRIVACY CHOICES.
Subject to applicable law, verification of your identity and lawful record-retention requirements, you may contact us to:
- Ask whether we hold personal information about you.
- Request access to information we hold about you.
- Ask us to correct inaccurate or outdated information.
- Request deletion where we no longer have a lawful or legitimate reason to retain the information.
- Object to certain uses of your information.
- Withdraw consent where processing relies on consent.
Some requests may be limited where we are required or permitted to retain information for legal, contractual, accounting, security or legitimate business purposes.
We may need to verify your identity before responding to a request.
ADDITIONAL INFORMATION •
CHILDREN, EXTERNAL LINKS AND UPDATES.
CHILDREN’S PERSONAL INFORMATION
Our website and printing services are intended primarily for businesses and adults. We do not knowingly seek to collect a child’s personal information through the website without appropriate authorisation.
A parent or guardian who believes that a child submitted personal information may contact us to request that it be reviewed or removed, subject to applicable legal obligations.
LINKS AND EMBEDDED CONTENT
The website may contain links to or embedded content from external websites, including mapping, video or social-media services.
External services operate according to their own privacy policies and practices. No Smudge Namibia does not control the way an independent third-party website handles information after you leave our website or interact with its content.
CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, technology, legal obligations or information-handling practices change.
The latest version will be published on this page and identified by the “Last updated” date.
PRIVACY REQUESTS •
QUESTIONS ABOUT YOUR INFORMATION?
Contact No Smudge Namibia if you have a privacy question or would like to request access to or correction of your information.
Armstrong Street
Windhoek, Namibia